FAQ
How do I place an order?
Select the kitchen product you would like to purchase, choose the available options and quantity, then click Add to Cart.
When you are ready to complete your purchase, proceed to checkout and provide your contact, shipping, and payment information.
Please review your order details carefully before submitting your purchase.
How do I know if my order was successfully placed?
After completing checkout, you will receive an order confirmation email sent to the email address provided during purchase.
If you cannot find the confirmation email, please check your spam, promotions, or junk folders.
If you still cannot locate it, please contact our support team:
Can I change my order?
If you need to update your order information, please contact us as soon as possible.
We will do our best to assist with changes before your order enters processing.
Once your order has been prepared for shipment or transferred to the carrier, changes may no longer be possible.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible after placing an order.
If your order has not entered processing, we may be able to assist with cancellation.
Once an order has been processed or shipped, cancellation may no longer be available and you may need to follow our return process.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on your location, available options may include major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other supported payment methods.
Payment availability may vary depending on your country, device, and payment provider.
Is checkout secure?
Yes. Our store uses secure e-commerce infrastructure to protect your shopping information during checkout.
Payment information is processed through authorized payment providers. Customers should never share complete payment details through email.
How long does order processing take?
Orders are generally prepared for shipment within 5 business days.
Processing times may vary depending on order volume, product availability, and other factors.
Business days typically exclude weekends and public holidays.
How long does delivery take?
After shipment, estimated delivery time is generally:
10–20 business days
Delivery times may vary depending on destination, carrier conditions, customs processing, weather, holidays, and other external factors.
Will I receive tracking information?
When tracking is available, tracking details will normally be sent after your order has shipped.
Please allow some time for the carrier system to update tracking information after shipment.
Can an order arrive in more than one package?
Yes.
If your order contains multiple kitchen products or items fulfilled separately, your order may arrive in more than one package.
What if my tracking says delivered but I cannot find my package?
Please check the following:
- Confirm the shipping address on your order
- Check around your property or delivery area
- Ask household members or neighbors
- Check with building management if applicable
- Contact the shipping carrier
If you still cannot locate your package, please contact us for assistance.
What if I receive the wrong product?
Please contact:
Include your order number and clear photos of the product received.
Our team will review the situation and help provide an appropriate solution.
What if my kitchen product arrives damaged?
Please contact us as soon as possible and provide:
• Your order number
• Photos of the product
• Photos of the packaging
• A description of the issue
Please keep the product and packaging until your request has been reviewed.
How long do I have to request a return?
Eligible return requests should generally be submitted within 30 days of delivery.
Please review our Return & Refund Policy for complete return conditions.
Where do I send a return?
Please do not send any return package before contacting customer service.
The correct return address may vary depending on the product and fulfillment location.
Our support team will provide the appropriate return instructions.
How do I use a discount code?
Enter your eligible discount code in the designated field during checkout and select Apply.
If the code is valid, the discount will be applied before completing payment.
Can discount codes be combined?
Unless otherwise stated, promotional codes cannot be combined.
Only one eligible discount code may be applied per order.
Our Business Information
Store Brand: trevonxy
Operating Entity: Henan Weiji Information Technology Co., Ltd.
Registered Address:55 Jinxing Xifu, Building A, 100 meters east of the intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China
Customer Service Email:service@trevonxy.com
Customer Service Phone:020-31561360
Phone Support Hours:9:00 AM – 6:00 PM PDT