PRIVACY POLICY
Privacy Policy
This Privacy Policy explains how trevonxy, operated by Henan Weiji Information Technology Co., Ltd., collects, uses, stores, and protects information when you visit our website, purchase kitchen products, communicate with us, or use our services.
We respect your privacy and are committed to protecting the personal information you provide while creating a secure and reliable shopping experience.
1. Information We Collect
We may collect information that you provide directly to us, including:
• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information
• Account information
• Customer service communications
• Product reviews, feedback, or inquiries
• Information submitted through website forms
We may also automatically collect certain technical information when you visit our website, including:
• IP address
• Device information
• Browser type
• Operating system
• Pages viewed
• Website interactions
• Referral information
• Cookie identifiers
• Session information
This information helps us operate our website, process orders, and improve your shopping experience.
2. How We Use Information
We may use collected information to:
• Process and fulfill kitchen product orders
• Process payments securely
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide tracking information
• Respond to customer inquiries
• Manage returns and refunds
• Prevent fraudulent transactions
• Improve website performance
• Analyze customer interactions
• Improve product selection and services
• Provide customer support
• Comply with applicable legal requirements
3. Shopify and E-Commerce Services
Our store uses Shopify and related e-commerce technologies to provide online shopping services.
Shopify and other service providers may process information necessary for:
• Website operation
• Checkout processing
• Payment transactions
• Customer account management
• Fraud prevention
• Order fulfillment functions
Their handling of information is also subject to their own privacy policies and applicable regulations.
4. Payment Information
Payment information is processed through authorized payment providers.
trevonxy does not store complete payment card information and does not require customers to send sensitive payment details through email.
Please do not send:
• Full card numbers
• CVV/security codes
• Online banking passwords
• Payment account passwords
5. Service Providers
We may share necessary information with trusted service providers that help us operate our business, including:
• Website hosting providers
• E-commerce service providers
• Payment processors
• Shipping carriers
• Order fulfillment partners
• Customer service providers
• Analytics services
• Email communication providers
• Marketing service providers
• Cloud storage providers
Service providers only receive information reasonably necessary to provide their services.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality and shopping experiences.
Cookies may include:
Essential Cookies
Used for important website functions such as checkout, shopping cart management, security, and account access.
Functional Cookies
Help remember user preferences and improve website performance.
Analytics Cookies
Help us understand how visitors interact with our website.
Advertising Cookies
May be used to measure advertising performance and provide relevant marketing experiences where permitted.
You may manage cookie preferences through your browser or available website settings.
7. Marketing Communications
If you subscribe to promotional communications from trevonxy, you may unsubscribe at any time using the unsubscribe option included in our messages.
You may still receive important transactional communications related to:
• Orders
• Payments
• Shipping updates
• Returns
• Account security
• Customer support
8. Information Sharing
We do not sell your personal information.
Information may be shared only when reasonably necessary to:
• Complete transactions
• Provide requested services
• Process payments
• Deliver orders
• Operate our website
• Prevent fraud
• Protect legal rights
• Meet legal obligations
9. International Processing
Because some service providers, payment providers, and technology partners may operate internationally, your information may be processed outside your country or region.
Where required, appropriate safeguards may apply to protect personal information during international transfers.
10. Data Retention
We retain personal information only for as long as necessary for purposes such as:
• Order processing
• Customer support
• Accounting requirements
• Tax compliance
• Fraud prevention
• Legal obligations
• Dispute resolution
11. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
• Request access to your information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of your information
• Object to certain processing activities
• Withdraw consent where applicable
We may need to verify your identity before completing certain requests.
12. Children's Privacy
Our website is not intended for children who are not legally permitted to make online purchases without parental or guardian involvement.
We do not knowingly collect personal information directly from children.
13. Security
We use reasonable technical and organizational measures designed to protect personal information.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.
14. Policy Updates
We may update this Privacy Policy from time to time due to changes in our business practices, technology, services, or legal requirements.
The latest version will always be published on this page.
15. Contact Us
For privacy-related questions or requests, please contact:
Business Information
Store Brand: trevonxy
Operating Entity: Henan Weiji Information Technology Co., Ltd.
Registered Address:55 Jinxing Xifu, Building A, 100 meters east of the intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China
Customer Service Email:service@trevonxy.com
Customer Service Phone:020-31561360
Phone Support Hours:9:00 AM – 6:00 PM PDT