REFUND POLICY
Return & Refund Policy
We want customers to understand our return process before purchasing from trevonxy.
This policy explains the conditions, procedures, and requirements for returning kitchen products purchased from our store.
1. Return Period
Eligible return requests may generally be submitted within 30 days after delivery.
Return requests submitted after this period may not be accepted unless required by applicable consumer protection laws.
2. Return Conditions
For standard returns, products should generally meet the following conditions:
• Unused or only reasonably inspected
• In substantially the same condition as received
• Complete with all included accessories and packaging
• Free from damage caused after delivery
• Returned with appropriate protective packaging
Where possible, please keep the original product packaging until your return request has been reviewed.
3. Starting a Return
Before returning any kitchen product, please contact:
Please provide:
• Your name
• Order number
• Product name
• Reason for return
• Relevant photos or supporting information when applicable
Our customer support team will review your request and provide return instructions.
4. Do Not Send Unauthorized Returns
Please do not send products back to any address without receiving return instructions from our customer service team.
Return locations may vary depending on the product and fulfillment process.
Unauthorized returns may not be properly identified and could delay your refund process.
5. Damaged Products
If your kitchen product arrives damaged, please contact us as soon as possible.
Please provide clear photos showing:
• The damaged area
• The complete product
• Product packaging
• Shipping label when available
Our team will review the information and determine the appropriate resolution.
6. Incorrect Products
If you receive a product different from the item ordered, please contact us with:
• Order number
• Photos of the received product
After verification, we will provide an appropriate solution.
7. Missing Items
If part of your order is missing, please first check whether your order was shipped in multiple packages.
If no additional shipment information is available, please contact our customer support team.
8. Change-of-Mind Returns
For standard change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges may not be refundable unless the return resulted from an error caused by trevonxy.
9. Defective Products
If a product appears defective, please contact us before returning it.
We may request photos or videos to help evaluate the issue.
Depending on the situation, an approved solution may include:
• Replacement
• Refund
• Other appropriate resolution
10. Return Shipping
When you are responsible for returning a product, we recommend using a trackable shipping service.
Please keep:
• Shipping receipt
• Tracking number
• Proof of postage
A return cannot be confirmed until the package has been received by the designated return facility.
11. Return Inspection
Returned products may be inspected before a refund is approved.
The inspection may confirm:
• Product identity
• Product condition
• Included components
• Return eligibility
12. Refund Processing
Once a return has been received and approved, refunds will normally be issued to the original payment method.
We aim to process approved refunds within approximately 7 business days.
Your bank, card issuer, PayPal, or payment provider may require additional processing time.
13. Non-Returnable Situations
Subject to applicable law, refunds may be refused or reduced where:
• The product has been significantly used
• Damage occurred after delivery
• Essential components are missing
• The item was returned without authorization
• The returned product cannot be verified with the order
• The product was altered or misused
14. Consumer Rights
Nothing in this policy is intended to remove rights that customers may have under applicable consumer protection laws.
15. Return Support
For return-related questions, please contact:
Business Information
Store Brand: trevonxy
Operating Entity: Henan Weiji Information Technology Co., Ltd.
Registered Address:55 Jinxing Xifu, Building A, 100 meters east of the intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China
Customer Service Email:service@trevonxy.com
Customer Service Phone:020-31561360
Phone Support Hours:9:00 AM – 6:00 PM PDT