Terms and Conditions
These Terms & Conditions of Sale apply to purchases made through trevonxy.
By placing an order for kitchen products through our website, you agree to the terms and conditions outlined below.
1. Seller
Products purchased through trevonxy are sold through the online store operated by:
Henan Weiji Information Technology Co., Ltd.
Store Brand:
trevonxy
2. Placing an Order
By submitting an order, you confirm that:
• The information provided during checkout is accurate
• You are authorized to use the selected payment method
• You have the legal capacity to enter into the transaction
• You agree to the policies applicable to your purchase
Please carefully review your order details before completing payment.
3. Order Confirmation
After checkout, an electronic order confirmation may be sent to the email address provided during purchase.
An automated confirmation email does not necessarily mean that your order has been accepted for fulfillment.
trevonxy reserves the right to review and verify orders before processing.
4. Order Acceptance
We reserve the right to decline or cancel an order for legitimate reasons, including:
• Product availability issues
• Incorrect pricing information
• Payment failure
• Suspected fraudulent activity
• Shipping restrictions
• Incorrect customer information
• Legal or regulatory requirements
If a paid order is canceled, an appropriate refund will be issued.
5. Prices
The applicable product price is the price displayed during checkout.
Prices may change before an order is submitted.
Once an order has been successfully accepted, pricing will remain subject to the confirmed order details.
6. Taxes
Applicable taxes may be calculated according to:
• Shipping destination
• Local regulations
• Applicable tax requirements
Any required taxes will be displayed during checkout where applicable.
7. Shipping Charges
Applicable shipping charges will be shown before checkout is completed.
Shipping information and estimated delivery times are described in our Shipping Policy.
8. Payment Authorization
By completing your purchase, you authorize the selected payment provider to process the amount shown during checkout.
Payment transactions are processed through secure third-party payment providers.
9. Promotions
Promotional offers may be subject to:
• Expiration dates
• Quantity limits
• Product restrictions
• Customer eligibility
• Geographic limitations
• Minimum purchase requirements
Promotions cannot be combined unless specifically stated otherwise.
10. Order Changes
If you need to request an order change, please contact us as soon as possible.
We will attempt to assist with changes before order processing begins.
Changes cannot be guaranteed after fulfillment preparation has started.
11. Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.
Customers may refer to our Return & Refund Policy for available options.
12. Delivery
Delivery is governed by our Shipping Policy.
Estimated delivery dates are provided for reference only and are not guaranteed unless specifically stated otherwise.
Delivery may be affected by:
• Carrier delays
• Weather conditions
• Customs procedures
• Public holidays
• Other circumstances outside our reasonable control
13. Returns
Eligible returns are governed by our Return & Refund Policy.
The standard return request period is:
30 days after delivery
Customers must contact customer service before returning any product.
14. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact our customer service team with supporting information, including:
• Order number
• Product details
• Clear photos showing the issue
Our team will review your request and provide an appropriate solution.
15. Product Instructions
Customers should follow product instructions, care recommendations, and intended-use guidance provided with kitchen products.
Improper use may affect product performance or product condition.
16. Events Outside Our Control
Order processing, fulfillment, or delivery may be affected by events outside our reasonable control, including:
• Severe weather
• Transportation disruptions
• Customs actions
• Public emergencies
• Government restrictions
• Carrier failures
• Labor disputes
• Natural disasters
17. Mandatory Consumer Rights
These Terms & Conditions do not remove any consumer rights that cannot legally be waived or excluded under applicable laws.
18. Contact
For questions regarding these Terms & Conditions of Sale, please contact:
Business Information
Store Brand: trevonxy
Operating Entity: Henan Weiji Information Technology Co., Ltd.
Registered Address:55 Jinxing Xifu, Building A, 100 meters east of the intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China
Customer Service Email:service@trevonxy.com
Customer Service Phone:020-31561360
Phone Support Hours:9:00 AM – 6:00 PM PDT