Shipping Policy
At trevonxy, we aim to provide a reliable and convenient delivery experience for every kitchen product order.
This Shipping Policy explains order processing times, delivery estimates, tracking information, and other shipping-related details.
1. Order Processing
Orders are generally prepared for shipment within 5 business days after payment has been successfully confirmed.
Business days usually exclude weekends and public holidays.
Processing time may vary depending on:
• Product availability
• Order volume
• Payment verification
• Other operational factors
2. Estimated Delivery
After shipment, estimated delivery time is generally:
10–20 business days
Actual delivery times may vary depending on:
• Destination
• Carrier capacity
• Weather conditions
• Customs processing
• Public holidays
• Local delivery conditions
• Transportation delays
• Address accuracy
Unless specifically guaranteed during checkout, estimated delivery dates are not guaranteed.
3. Shipping Cost
Applicable shipping fees will be displayed during checkout before payment is completed.
Shipping costs may vary depending on:
• Order destination
• Product quantity
• Shipping method selected
• Current shipping promotions
If free shipping is available, the applicable offer will be shown during checkout.
4. Shipping Confirmation
After your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Please make sure your email address is correct when placing your order.
5. Tracking Updates
Tracking information may not become active immediately after shipment.
Please allow time for the carrier system to receive and update tracking details.
6. Multiple Packages
Some kitchen product orders may be shipped in multiple packages.
If this occurs:
• Packages may arrive on different dates
• Each package may have separate tracking information
• Receiving one package does not always mean the complete order has arrived
7. International Orders
Shipping availability may vary depending on destination.
International orders may be subject to:
• Customs inspection
• Import duties
• VAT
• Local taxes
• Brokerage fees
• Other applicable charges
Any fees not collected during checkout may be the responsibility of the recipient.
8. Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Please verify:
• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Contact phone number when required
Incorrect address information may result in delivery delays.
9. Address Changes
If you notice an address error, please contact us as soon as possible.
We will attempt to assist with address changes if your order has not entered the shipping process.
After shipment, address changes may no longer be possible.
10. Delivery Delays
Delivery delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
• Carrier delays
• Weather conditions
• Customs procedures
• Transportation interruptions
• Peak shopping periods
If your shipment appears significantly delayed, please contact us with your order information.
11. Delivered but Not Received
If tracking shows your package as delivered but you cannot locate it, please:
- Confirm the shipping address on your order
- Check around your delivery area
- Ask household members or neighbors
- Check with building management if applicable
- Contact the carrier for additional delivery information
If your package is still missing, please contact our customer support team.
12. Refused or Unclaimed Packages
A package may be returned if:
• Delivery is refused
• The shipping address is incorrect
• Delivery attempts are unsuccessful
• The package is not collected
• Customs requirements are not completed
Additional shipping costs may apply where permitted.
13. Lost Packages
If tracking information indicates that a shipment may be lost, we will work with the carrier and review available information before determining the appropriate solution.
14. Shipping Support
For shipping-related questions, please contact:
Business Information
Store Brand: trevonxy
Operating Entity: Henan Weiji Information Technology Co., Ltd.
Registered Address:55 Jinxing Xifu, Building A, 100 meters east of the intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China
Customer Service Email:service@trevonxy.com
Customer Service Phone:020-31561360
Phone Support Hours:9:00 AM – 6:00 PM PDT